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Patient PortalThe Patient Portal is a secure online website that gives patients convenient 24 hour access to personal health information from anywhere via the internet.
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COVID-19 Results via the PMC Patient Portal
Thank you for choosing Petersburg Medical Center for your healthcare needs! You can visit the PMC online patient portal in order to get your test results and care documents. You can also download and print the test results on the portal for your records as soon as they are available.
Because we are doing so many tests, it can take 2-14 days before your results are ready.
NOTE: anyone with a positive test result will be called as soon as we know you are positive. If your test comes back negative, you will not receive a call and will need to check the online portal.
The following pages have step-by-step instructions on how to access the online patient portal.
Frequently Asked Questions
What is the Patient Portal?
The PMC Patient Portal is an online health management tool supported by our Electronic Health Record that includes a summary view of your clinical information. You can also use it to get your COVID-19 test results!
Do I need special equipment?
No. All you need is access to a computer and an internet connection. If you have difficulty registering via your smart phone, please call 907-772-5730 Monday - Friday between 8:00 am - 5:00 pm and the receptionist will schedule IT assistance for you.
Who should I contact if I have trouble logging on?
Contact PMC at 907-772-5730 Monday - Friday between 8:00 am - 5:00 pm and the receptionist will schedule IT assistance for you.
What if I have questions about my medical record information?
You can call 907-772-5717 and ask for the Health Information Management (HIM) department.
How do I access the Patient Portal once I have already registered?
After you have registered, you can log in at: https://www.thrivepatientportal
Process to Register for the PMC Patient Portal
Complete the PMC Patient Portal Consent form. Click here to access the consent form.
Important: If you already set up your patient portal account, you do not need to register again! Just go to www.thrivepatientportal.com from any computer with internet access and log in. You should see this screen.
Thank you for choosing Petersburg Medical Center for your healthcare needs! You can visit the PMC online patient portal in order to get your test results and care documents. You can also download and print the test results on the portal for your records as soon as they are available.
Because we are doing so many tests, it can take 2-14 days before your results are ready.
NOTE: anyone with a positive test result will be called as soon as we know you are positive. If your test comes back negative, you will not receive a call and will need to check the online portal.
- If you have never used PMC’s Patient Portal before, make sure to provide your email address when you’re tested so we can send you an email with the link to sign up.
- Within 24 hours you should receive an email with a link to sign up for the portal. If you do not receive this email within 24 hours, check your spam folder, or call 907-772-5730 Monday - Friday between 8:00 am - 5:00 pm and the receptionist will schedule IT assistance for you.
- If you have signed up for our patient portal in the past, you do not have to wait for an email – just visit https://www.thrivepatientportal.com and enter your username and password. If you forgot your password, click Forgot Password.
- Test results are available via the online portal as soon as we receive the results at the hospital.
- Remember, it may take 2-14 days before your test results are ready. If you do not see your results on the portal after 14 days, please call the COVID Hotline for assistance at 907-772-5788.
The following pages have step-by-step instructions on how to access the online patient portal.
Frequently Asked Questions
What is the Patient Portal?
The PMC Patient Portal is an online health management tool supported by our Electronic Health Record that includes a summary view of your clinical information. You can also use it to get your COVID-19 test results!
Do I need special equipment?
No. All you need is access to a computer and an internet connection. If you have difficulty registering via your smart phone, please call 907-772-5730 Monday - Friday between 8:00 am - 5:00 pm and the receptionist will schedule IT assistance for you.
Who should I contact if I have trouble logging on?
Contact PMC at 907-772-5730 Monday - Friday between 8:00 am - 5:00 pm and the receptionist will schedule IT assistance for you.
What if I have questions about my medical record information?
You can call 907-772-5717 and ask for the Health Information Management (HIM) department.
How do I access the Patient Portal once I have already registered?
After you have registered, you can log in at: https://www.thrivepatientportal
Process to Register for the PMC Patient Portal
Complete the PMC Patient Portal Consent form. Click here to access the consent form.
Important: If you already set up your patient portal account, you do not need to register again! Just go to www.thrivepatientportal.com from any computer with internet access and log in. You should see this screen.
Step 1: If you have not registered for the portal yet AND you already received an email link, simply click on the link in your email and follow the prompts.
Step 1: If you have not registered for the portal yet AND you already received an email link, simply click on the link in your email and follow the prompts.
Step 2: Enter your date of birth and email address. Next, create a user ID (not an email address) and password following the criteria listed on the User Information page, select the checkbox verifying the information is correct and then select REGISTER.
Step 2: Enter your date of birth and email address. Next, create a user ID (not an email address) and password following the criteria listed on the User Information page, select the checkbox verifying the information is correct and then select REGISTER.
Step 3: Choose an Avatar
Step 4: Select three security questions and provide answers. These are needed in case your password is forgotten.
Step 5: Submit and Success
The following screen is what you will see when you access your patient portal. Select "Medical Record" to see a list of your visits at Petersburg Medical Center.
Select the visit to see health information related to that specific visit. To find your COVID results, select the date you had your test.
When done viewing information on the portal, Sign Out.
We are here to help. Patient Portal assistance can be scheduled by calling
907-772-5730 Monday - Friday between 8:00am - 5:00pm.